We will make sure you are satisfied. If you are not satisfied after 3 revisions and your initial proof, we can continue with an additional 3 proofs for $25 more.
What if the product breaks in shipping?
No chance! However on the rare occasion that a cookie breaks we will of course refund the money for the lost cookie. That being said we always include a few extra cookies for our crazy cookie customers to show our appreciation.
What if I want to cancel the order after it is placed?
As long as you cancel it before the final art is approved we can refund up to 70% of the order. After the final art is approved unfortunately there are no refunds.
Will the cookie look identical to the rough draft?
The cookie will look extremely close. However there might be very small differences, mainly because the proof is a digital piece of art and the cookie is, well a cookie!
What is the time frame to get a refund if a cookie breaks?
We give our customers 5 business days from the date the cookies are delivered to file any complaint. We also require pictures to verify the damaged or deformed cookies.
How long will the product last if I order it ahead of time?
The cookies have a shelf life of at least 1-2 months in the bags. In the bins, which we sell locally to retailers, it is even longer.
What if I reorder the same custom design later? Will I have to pay the same fee?
No Way!! If you want to reorder that special someone or your company logo because it was such a hit (and we know it will be), please contact us and we can discuss rates.
What is the lead time?
2 weeks to shipment after picture/artwork is received. Sometimes we can go quicker depending on our schedule but that is our standard lead-time
How quickly do we receive the proofs after we submit the artwork?
1–2 business days for initial artwork. Revisions are 24hrs.
What if I want two designs on one cookie?
We can do it! However when filling out the custom order form we consider it a logo. The minimum is for 1 design but there will be 2 design charges. Give us a call and we will walk you through it.
Does a logo with two faces or a logo with two objects count as two designs?
How big are the cookies?
The custom cookies are around 3 inches tall x 2 inches wide x .25 inches deep depending on your design. Logos are often less tall and more wide, but it all depends on the design.
Can you make the cookies bigger?
Some designs we can make a little taller, but for the price listed 3 x 2 x .25 are the dimensions we work with. Give us a call if you have any questions about making them bigger.
What if I want the order rushed? Can you do that?
We don't currently do rush orders but give us a call and if your lead time is shorter, we will let you know if we can do it. No promises, but it never hurts to ask.
What kind of picture should I send? Is there a specific file format?
Anything where the individual is looking directly at the camera. So no profiles!! Any file format is fine. We work from the picture which means the better the picture the better the cookie! Think driver's license or passport picture for the orientation.
What about the file format for logos? Can I send you a jpeg for logo?
Please no!! If that is the only option we can work from it, but if you have the original EPS or AI file we can capture MUCH more detail. Vector files are what we prefer for logos or objects.
What does the product taste like?
Like an old fashion SUPER tasty animal cracker. That is the best way to describe our little vanilla wonders.
Can I keep the press?
Unfortunately the press only works on our machine. As much as we would love to give them out they couldn't function without our equipment.
Do I get to see a preview of the product ahead of time?
We send you a rough draft which is an EXACT model of what your cookie will look like, but unfortunately we don't send you a sample of the actual cookie. However you will see them soon enough and they are WELL worth the wait!
Can I talk to someone if I have questions?
Of course! Give us a call at 510-516-5714 and we would LOVE to talk with you.
Are you certified for food processing? Are you Kosher Certified?
Yes we are certified for food processing in the state of California!! Unfortunately at this time we are not Kosher Certified though.
Do you ship out of the country?
We do! We have shipped to Canada, South America, Spain, London and Hong Kong! Parker's Crazy Cookies are global!
Do you offer discounts for large quantities?
We currently don't for the custom cookies, but if you have any questions about our collections or a desire to make a collection for resale we would be happy to talk with you about the volume needed to warrant a discount.